Berlin, March 19, 2019. Property prices are at an all-time high. People who want to be able to afford their own house or property need a competent advisor. So where's the best place to find one?
When a firm is aiming to stay close to its customers, it needs to figure out their wants and needs. Customer reviews have always been an essential part of HYPOFACT's marketing strategy – the company started off by using ratings services tailored to their industry. The website counter for an advisor comparison website that registered clicks was what led to the decision for an all-encompassing ratings management system.
For over 10 years now, over 60 advisors in regional offices of HYPOFACT AG have been helping private and business clients acquire property. The goal is clear – to spread the word about qualified financial advice faster and further than before.
The objective is to have 50 advisors registered by the end of the year – currently only 13 are registered. Here's where modern technology and support from the provider comes into play.
Leaving feedback shouldn't be an effort for either advisors or the end customers. So advisors receive a feedback invitation link that they can easily pass on.
And in terms of further measures, a visible "award" of trust can influence decisions in a positive way, so individual ratings seals for advisors are actively integrated into email signatures, ads, print media and as a widget on all websites. Google seller ratings are also used to increase visibility even further.
All regional locations are being developed on a continual basis. The 13 advisors who can already be rated on the platform have a high level of customer satisfaction. This is reflected in the individual ratings seal for each advisor – in the form of star ratings and a grade. The average rating for HYPOFACT AG is 4.69 stars (VERY GOOD) – and a recommendation rate of 99%.
Together with Remo Fyda as CEO, ProvenExpert.com has become one of the best-known online platforms for qualified customer feedback and review aggregation in the region of Germany, Austria, and Switzerland. Since 2011, the referral marketing platform offers targeted industry surveys that companies can customize and use in a matter of minutes to start collecting feedback from customers. The surveys provide detailed insight into the needs of customers and their satisfaction levels, as well as helping to uncover new business potential. The resulting feedback can be easily used for online marketing purposes with ProvenExpert's rating seal and profile and combined with customer reviews from over 380 websites like Facebook, Google, and other platforms. More than 60,000 freelancers, entrepreneurs and large companies use ProvenExpert.com's online surveys to collect customer feedback.